Terms of use of the StarOil Energy service
Terms and definitions
StarOil Energy Service / Service is a software and hardware complex «StarOil Energy gas station« (an application for mobile devices where the StarOil Energy service is available), which provides the User with the opportunity to place an order for Fuel on the terms provided in the Terms, if the corresponding opportunity is provided in the interface.
The User is an individual who uses the Service in accordance with the Terms and Conditions in order to order Fuel.
An Authorized User is a User who has logged in to the Service using the phone number and password assigned during registration on the Service.
The seller is StarOil Energy LLP, which sells Fuel to Users at service points. Service point / maintenance is a gas station / gas station complex, an automobile gas filling station and/or any other service point where Fuel can be sold in accordance with the Conditions.
Fuel — all types of motor fuels (gasoline, diesel, gas, etc.) sold by the Seller.
A loyalty card is a non—bank loyalty card of the Seller, activated by the User in accordance with the terms of participation established by the Seller, and used by the User to add points to the User‘s bonus account in such a loyalty program for the purchase of Fuel.
Terms and Conditions — this document posted on the Internet at:
https://Staroil.kz/*****************
An Order is an order for Fuel sold by the Seller on the terms defined by these Terms. The Terms may use terms not defined in this section of the Terms.
In this case, the interpretation of such a term is carried out in accordance with the text of the Terms, and in the absence of an unambiguous interpretation of the term in the text of the Terms, one should be guided by the interpretation of the term defined: first of all — by the legislation of the Republic of Kazakhstan, second of all — on the Service.
2. General provisions
2.1. These Terms and Conditions represent the Seller‘s offer to the User to use the Service.
2.2. The User‘s use of the Service is governed by these Terms and Conditions, as well as other documents that can be posted at: https://Staroil.kz/**********************
2.3. By starting to use the Service/its individual functions, the User is deemed to have accepted these Terms in full, without any reservations or exceptions. If the User does not agree with any of the provisions of the Terms, the User is not entitled to use the Service.
2.4. The Seller has the right to change the provisions of these Terms at any time without notifying the User. The current version of these Terms is available at: https://Staroil.kz/*****************
2.5. The risk of not familiarizing with the new version of the Terms is borne by the User, continued use of the Service after changing the Terms is considered acceptance of their new version.
2.6. If the Seller has made any changes to these Terms, in accordance with the procedure provided for in clause 2.4. of these Terms, with which the User does not agree, he is obliged to stop using the Service.
2.7. The Service is intended for residents of the Republic of Kazakhstan.
2.8. The Service offers the User the opportunity to make an Order for Fuel sold by the Seller for THAT. All currently existing functions of the Service, as well as any development and/or addition of new ones, are subject to these Terms.
2.9. Depending on the User‘s region, all or some of the functions of the Service may be unavailable or limited. Functions are considered unavailable (limited) for the User, if such a User cannot use them explicitly. The use of any technical or programmatic methods to circumvent these restrictions is prohibited. The provisions of these Terms governing the functions of the Service that are inaccessible (limited) to the User do not apply until such functions are explicitly available to the User. Information about the availability of certain functions of the Service, including in a certain region, can be provided to the User upon his request sent to the Seller.
2.10. By using the Service, the User agrees to receive advertising and informational messages from the Seller. The User has the right to refuse to receive advertising messages by using the appropriate functionality of the Service or following the instructions specified in the received advertising and informational message.
2.11. The use of certain functions of the Service, including ordering, is available to the User after registration and authorization on the Service. Upon registration, the User undertakes to provide the data requested on the Service in the registration form, as well as specify the phone number to be used as a login and password. The user undertakes not to transfer the login and password assigned to him during registration to third parties, as well as to ensure the safety and confidentiality of the login and password.
2.12. The User may not use more than one account when using the Service. If the Seller identifies circumstances indicating a violation by the User of the conditions specified in this clause, the Seller has the right to apply the measures provided for in clause 3.5. of the Terms.
2.13. The User gives the Seller consent to the collection, accumulation, processing, storage, use and transfer of personal information (including personal data) The user.
3. Using the Service. Individual Service Functions
3.1. The Service is provided to the User for personal, non-commercial use. Prior to placing an Order, the User must familiarize himself with all the conditions for the sale of Fuel, determined by the Seller and posted on the Service.
3.2. Fuel information (hereinafter referred to as Information) is provided on the Service. To obtain more detailed information about the Fuel offered, the User can contact the Seller, among other things, or, using the functionality of the Service, provide their contact information, through which the Seller can independently contact the User and provide him with information about the Fuel (if applicable).
3.3. When placing an Order, the User enters into a direct contractual relationship with the Seller regarding the purchase of Fuel. Placing an Order on the Service means that the User agrees to all essential conditions for the purchase of Fuel, determined by the Seller and posted on the Service. 3.4. The functions of evaluating the Seller, as well as posting comments/reviews, may be available to the User. User ratings and reviews are posted on market platforms/app stores. At the same time, the Seller reserves the right to refuse to post any ratings / reviews, as well as to delete / block the rating/ review posted by the User at any time at its discretion and without giving reasons.
3.5. The Seller reserves the right, at its discretion, to restrict the User‘s access to the Service (or to certain functions of the Service, if technologically possible) using his account or to completely block the User‘s account in case of repeated violation of these Terms, or to apply other measures to the User in order to comply with legal requirements or rights and legitimate interests third parties.
3.6. For an Authorized User, information about the Order placed by him may be available in the Service.
3.7. By placing an Order, the User confirms that:
a) has fully read and agreed to the provisions of these Terms and Conditions;
b) fully understands everything that is specified in these Terms and Conditions,
c) fully understands the significance and consequences of his actions in relation to the actions performed on the Service.
3.8. The Seller has the right to block the User from placing an Order in case of non-fulfillment of the obligation to pay for Fuel within the framework of the completed Order, in case of violation of these Terms.
3.9. To place an Order, the User, having familiarized himself with the information about the Fuel, specifies all the necessary data for the execution of the Order using the Service. Placing An Order, The User confirms the fact of familiarization and unconditional agreement with the Terms, as well as the fact of familiarization with the Fuel information posted on the Service, as well as the indication in the Service of all necessary data for the execution of the Order, including their accuracy and relevance.
3.10. If the corresponding function is provided in the Service interface, the User has the right to choose the method of obtaining Fuel directly from the User’s vehicle for THAT.
3.11. The User who placed the Order is required to be present at the gas station to receive the Order, as well as to ensure acceptance of Fuel.
3.12. If the corresponding function is provided in the Service interface, the User has the right to add a Loyalty Card / enter the Loyalty Card ID to earn points for purchasing Fuel using the Service in accordance with the Seller‘s loyalty program, points are awarded within 3 (three) days.
3.13. The User can cancel the Order in the Service or by contacting the sales register. At the same time, until the cancellation of the Request is confirmed and this fact is displayed in the Service interface, the User undertakes not to leave the column specified in the Order.
4. Payment in the Service
4.1. The User may have access to the function of cashless payment from an Attached bank card (clause 4.3. of these Terms), in which case the Seller acts with the involvement of an authorized payment acceptance operator or an electronic money operator and is the recipient of the payment (hereinafter referred to as «cashless payment»). The Seller does not guarantee that there will be no errors or failures in the operation of the Service regarding the provision of cashless payment.
4.2. In cases stipulated by the current legislation, in case of non-cash payment, the cash receipt is reflected in the Service.
4.3. The linked bank card can be specified by the User in the Service interface, and the User provides the following information:
Name of the bank card holder (meaning «cardholder»);
Bank card number;
Valid until;
Security code.
If the bank card data is correct, valid and the use of this card within the framework of the Service is technically possible, the specified bank card acquires the Linked status and can be used for non-cash payment. All Linked Cards are displayed in the Service interface; for the convenience of the User, the last 4 digits of the Linked Card number are displayed in relation to the Linked Card, which does not contradict clause 4.5. of these Terms.
4.3.1. Payment is made with the Linked Bank card. For the purposes of these Terms, any bank card linked in the Service interface is considered a Linked Card. The seller has the right to write off the amount of the cost Fuel from any Linked bank card.
4.4. When adding a Linked Card, the amount determined by the Seller may be debited, which is necessary to confirm the accuracy and validity of the Linked Card data; in case of successful completion of the transaction, the specified amount will be refunded to the User. An unsuccessful attempt to debit the specified amount means that it is impossible to add this Linked Card and/or the non-cash payment function is unavailable, respectively.
4.5. The Seller does not have access to the bank card data specified by the User and is not responsible for the safety and confidentiality of the transmitted data when making a non-cash payment. Non-cash payment is carried out by the User with the participation of an authorized payment acceptance operator or an electronic money operator and is regulated by the rules of international payment systems, banks (including the issuing bank (Linked Card) and other settlement participants.
4.6. When providing their data in accordance with clause 4.3. of these Terms and Conditions and further use of the Linked Card, the User confirms and guarantees that they provide reliable and complete information about a valid bank card issued in their name; their compliance with the rules of international payment systems and the requirements of the issuing bank that issued the Linked Card, including with regard to the procedure for conducting non-cash payments.
4.7. The User understands and agrees that all actions performed within the framework of the Service after authorization using the phone number and password assigned during registration on the Service, including non—cash payment using a Linked bank card, at the choice of the fuel pump through which Fuel is received, as well as User inaction, are considered committed. By the user and he independently and at his own expense The Account bears all the consequences and risks associated with such actions/omissions (including those related to errors and inaccuracies made during such actions/omissions).
4.8. If the User does not agree with the fact and/or amount of the non-cash payment and on other issues related to the use of the Linked Card within the framework of the Service, the User has the right to contact the Seller using the contacts specified by the Service by phone number and/or email and/ or via the feedback interface (if available) within 3 days from the date of the non-cash payment or other actions or events that caused the request.
4.9. If, based on the results of verification of such a request, the Seller decides to refund the amount of the non-cash payment in whole or in part, the specified refund is made to the bank account of the bank card from which the non-cash payment was made. The procedure for refunding funds is carried out with the participation of an authorized payment acceptance operator or an electronic money operator and is regulated by the rules of international payment systems, banks (including the issuing bank of the Linked Card) and other settlement participants.
4.10. If the payment is not debited after the User places an Order and receives Fuel due to technical or other reasons beyond the Seller‘s control, the Seller will debit the amount of such payment from the User’s Linked Card within 6 months from the date of placing the Order, without notifying the User. To confirm such a write-off, the User can contact the Seller, who in turn will provide the appropriate receipt confirming the fact of Fuel release.
4.11. The User agrees that if the entire volume of fuel selected by the User does not fit into the fuel tank of the vehicle or the User‘s specialized tank, or for any other reason, fuel has not been refilled, the amount of the difference between the actual refueling and the amount of fuel prepayment or the amount of fuel not filled will be refunded to the User‘s bank account specified in the In the Application, up to 30 days from the date of debiting funds.
4.12. The User agrees that the period specified in clause 4.11. of these Terms may be changed in the direction of increase or decrease, depending on the internal regulations of the Bank of which the user is a client, if the cases mentioned in the specified paragraph arise.
4.13. The Seller is not responsible for cases of increase or decrease in the return period specified in clause 4.11. of these Terms.
4.14. The Seller reserves the right at any time to require the User to confirm the data provided by him within the framework of the Service, including the data of the Linked Card, and in this regard to request supporting documents (in particular, identity documents), failure to provide which, at the discretion of the Seller, may be equated to providing false information and entail the consequences provided for in clause 3.5. of these Terms.
4.15. The User agrees that if the Seller discovers the fact of fraudulent actions on the part of the User when using the Application that led to non-payment of monetary amounts for the fuel received, the Seller reserves the right to contact law enforcement agencies upon the fact of a criminal offense committed by the User.
5. Fuel Quality
5.1. In the event that the Fuel, in the User‘s opinion, is Fuel of inadequate quality and/or does not comply with the Order placed by the User on the Service, the User must immediately contact the Seller by phone at the Call Center 8 7212 77 20 19 and send it to the email address office@staroil.kz information about such an Order, including sending photos/videos and a description of the shortcomings. In turn, the Seller, if it is confirmed that the Fuel is of inadequate quality, undertakes to replace it (if possible) or return the funds to the User.
5.2. The quality of the Fuel to be transferred to the User must comply with the requirements of regulatory documentation (GOST, TU, CT, etc.), as well as the requirements of the Technical Regulations of the Customs Union TR CU 013/2011 and be confirmed by the quality certificate of the manufacturer and the declaration of conformity of the goods.
5.3. Fuel quality claims are considered only based on the results of tests conducted by an independent accredited laboratory of samples taken within 3 (three) calendar days from the date of receipt of such Fuel from the relevant maintenance tank, in the presence of representatives of both Parties.
5.4. Fuel quality claims are accepted for consideration within 14 (fourteen) calendar days from the date of receipt of such Fuel at the relevant maintenance facility, provided that the originals of the relevant documents confirming receipt of Fuel for maintenance, as well as Fuel non-compliance with the established quality (receipts, official conclusion of an independent accredited laboratory, etc.) are provided.
5.5. If, as a result of such tests, the quality of the samples taken meets the requirements of regulatory documentation (GOST, TU, CT, etc.), as well as the requirements of the Technical Regulations of the Customs Union TR CU 013/2011 and is confirmed by the quality certificate of the manufacturer and the declaration of conformity of the goods in accordance with which the Fuel was manufactured, the costs of such tests an independent accredited laboratory, they are paid at the expense of the User‘s funds. If it is established that the quality of the samples taken does not meet the requirements of regulatory documentation, then such expenses of an independent accredited laboratory are paid at the expense of the Seller.
6. Other conditions
6.1. The User confirms that he is legally capable and has reached the age required in accordance with the legislation of the Republic of Kazakhstan to place an Order on the Service, as well as to make other transactions stipulated by the Terms.
6.2. The Seller is not responsible for:
6.2.1. Temporary failures and interruptions in the operation of the Service and its functionality, the loss of information caused by them, as well as the safety of information, the correctness and timeliness of its transmission and delivery;
6.2.2. Reliability, quality and speed of the Service, as well as for the safety of information created, used and received by the User.
6.3. Unless otherwise provided on the Service, all prices indicated on the Service include VAT.
6.4. The procedure for contacting the User in Staroil LLP: all requests must be sent by phone to the Call Center 8 7212 77 20 19 and e—mail address office@staroil.kz The functionality of the Service may also provide other ways for the User to send requests.
6.5. Information about the Seller is publicly available on the Internet at: https://staroil.kz/******
Staroil Energy LLP
BIN 130640000641
Operating mode: Monday — Friday from 09:00 to 18:00 with a lunch break from 13:00 to 14:00 (Astana time) – working hours, Saturday and Sunday are days off.